Balikbayan box: door-to-door cargo from Korea to the Philippines

Such a long title! I posted a few years back about using Bagaheng Pinoy to send “balikbayan” boxes to the Philippines. I stopped using their services almost two years ago, when I found out about Supergem.
I don’t usually send boxes to my family in the Philippines. However, I have buyers who would ask me to get items for them here in Korea. Things like cosmetics, kpop stuff, and a few electronic items.
The last time I sent a balikbayan box through Supergem was just last week. Before that, I also sent a box last summer but that experience was horrible! I had to send them a message almost everyday to deliver a box and it took them almost a month to drop by our house. I remember I made the request when we were still living at our old apartment. We already moved to our current apartment before they dropped the requested box.
Anyway, my last experience with them was super fast. I sent them a text message to bring me two boxes: jumbo and regular. After a few minutes they called me and they’d be dropping by the same day. And so they did. Having them pick up the box was also fast. I sent them a message on Friday night and they came the following day, as I had requested.
Supergem boxes are available in two sizes: jumbo box and regular box.

Supergem Express boxes: jumbo and regular
Supergem Express boxes: jumbo and regular

another side by side comparison
another side by side comparison

Just to give you an idea of how different the two boxes are.
The regular box
The regular box

the jumbo box
the jumbo box

You can call Supergem Express at these numbers:
The shipping rate depends on the size and the destination. As far as I can remember, it’s 70,000 won for the regular box to Manila and 110,000 won for the jumbo box. They also deliver to Visayas and Mindanao (I sent a box there last summer and it took exactly four weeks to get to its final destination).
As far as my experience goes, Supergem Express is reliable. And how I wish they’re paying me for this post. LOLz…
UPDATE (2011.12.26): My sister said that the box arrived on December 20. A total of 17 days or less than the three weeks they estimated.


  1. Two thumbs up for supergem, I can testify as well that their services are good. Keep it up Super gem; your super good services will surely make Filipinos and others Super proud.
    Ate Betchay, just asking how you will send via expresses small’s items such as cosmetics, electronics parts, etc. from Korea to Philippines. Currently, I sent thru post office(EMS) but really had bad experience.
    Thanks a lot and have a merry Christmas and prosperous New Year to come.

        1. hi ate betcahay pano ko po makokontack soffice swuper megs? pwede po makuha tel no ng office?

    1. yes EMS napaka hirap kapag pick up pero pag deliver ok nman kea lng pag need check ng custom madedemonyo k tlga… ako over 2hours naghintay may baby p ako ang init pa nawala pala notice ko na binigay ko na sa knila. pumunta ako don 1pm nakauwi kmi past 6pm…
      ang mahal p nila mag tax. i promised my delf auko n ng EMS.

      1. Oh my! pag nagpapadala ako ng maliliit sa pinas hindi ako nag-EMS… promise! Gamit ko lang EMS pag documents… air parcel ang gamitin ninyo instead of EMS.

    2. We shipped a box using “Super Gem Express (air & sea cargo) DO NOT USE THIS COMPANY!!!!!!!!!!!!!!!!!!!!!!! We shipped a box from Korea to the Philippines and after it was a week late from the “GUARANTEED” Deliver Date my wife found everything in the box that could be broken was broken. It was shipped from Manila to Ifugao tied to the back of a Jeepney. This site will not let me post pictures but if you want to see them provide me an email and I will send them to you so you can see for yourself. Now the people in Manila are pointing fingers at the people in Korea and NO ONE will take responsibility for the damages. Please pass the word NOT TO USE THIS COMPANY!!!

      1. That’s unfortunate. I’ve been using Super Gem for years now and today I am sending another box. I’ve only had one unfortunate experience with them and that is the one I posted on the article.

        1. its been 64 days now since i send my box. My box landed to a different person instead of where it should go.

          1. Hi Khristine! Masakit nga yan, I’m not sure but maybe you can file a complaint with the DTI in the Philippines.

  2. I have used their service twice already and my family received the box within 2 weeks..I used jumbo box twice and it only cost 100,000 won From kr-mla…my last time i used their service was on last month and I have my son’s play pen w/c is cant be put on the box so I just pay additional 30,000 won for the excess stuff box was Delivered safety but upon arriving of the box in my mom’s house they ask 100 pesos for delivery charge;(.. beyond that I can’t say any problem with supergems 🙂

  3. Hi Betch, I am a friend din ni Mr Ariel Nolasco of BOXLINE… Their regular box starts from 60,000krw and jumbo from 80,000krw…
    I have tried their services as well.
    They’re one of the major sponsors of HIMIG PASKO TINIG PINOY 2011-Korea!
    They transport anything and everything din.
    About the box, actually, kahit ano pwede ilagay.
    secured yun… Iisa naman shipping lines ang dinadaanan ng mg acargo boxes sa Seoul. Lahat sa Pusan Port ang daan.
    Usually takes 12 days or more depende kung saan ang deliver.
    Kaya, magBOXLINE na…

  4. @asianconqueror, how can we contact Boxline?
    Can you give us the phone number, email and address in seoul and in Manila?

  5. I already used box line their jumbo box is 110,000 won that is only In Manila mas mhal kung sa province ..Antagal ng delivery nila sa pinas 3 weeks mahigit..disappointed ako pero malaki box nila compare to SUPER gems..

  6. to Omma, I think you got your box from an agent. Boxline is 60 and 80 kasi. Please tell them from PIKO kamu. Personak friendship ko ang may ari… eto ang contact nila.
    your new line to your loved ones
    ASk for Precy Niebres, Kuya Tristan or Tata, or the owner, Sir Ariel Nolasco. Kindly mention our Filipino Students Organization (PIKO)… They would know what to do.

  7. no…i talked directly dun sa ariel nolasco dahil xa mismo nkausap ko sa number na nakita ko sa site it means mas mhal bnigay nya saking price ng box? sa navotas ko yun pinadala..sila din mismo nag deliver nung box dito sa bhay namin sa korea…hmmm…bat ang mahal ng bgay nya sakin?
    tas inconsistent pa yung sinasabi nya nung pina follow up ko na yung box ko kasi 3 weeks na di pa dumating:(((( almost a mos na yun dumating yung box ko sa pinas:(((

  8. hi Betchay,
    how can i reach Marc of Super Gem Express Cargo from Manila? Are those mobile or landline numbers?
    from Q.C.

  9. Ms betchay in Behalf of supergem, we would like to thank you for this wonderful blog and thNk you for trusting supergem we hope to serve you better like what we always say we deliver with care.godbless have a nice day…

  10. hi ate betchay and to all our kababayan in korea…
    in behalf of supergem and sir tisoy/mark, i would like to thank for all your positive feedbacks..we are welcome to all comments because this will help us to improve our service…as we always say…we deliver with care…
    we also have our manila office for those who are in the phils who would like to ask the status if their boxes…you can reach them thru tel number 377-1633…
    thank you and godbless us all!
    arnold pante

    1. Hi arnold,
      please attend my concern, regarding my box from Korea to Cebu…ur agent in Manila said, that my box has been forwarded to TOGO last July 13, 2013 for shipment to Cebu
      bt till now dpa na deliver…i keep on contacting ur agent in Cebu bt nobody answer bt ur agent in Manile said nakakausap naman daw nila agent nyo……till now nasa port pa daw mga containe at dpa makabigay ng delivery sked…..pls follow up anu ba hinihintay nila…MAMISA BOX NAMIN SA TOGO????????

  11. I have used the service 5 times and the boxes arrive to their destination in 2 weeks or less. Am pleased with thier service also.

  12. follow ko sana box ko from korea na pick up last jun 16 sabi sa korea and2 na dw
    recipient is myrna munar poblacion norte caba la union cp no.0928 700 5907

  13. hi!
    do you ship also by containers?
    can i ask the price of 40 footer container from korea to cagayan valley philippines.
    hope to here from you soon
    thank you and good day!

      1. The guy who pickedvup my box admitted that they commit mistakes on numbering their boxes. Paano ka magtitiwala sa mga taong umaaming nagkakamali sila sa paglalagay ng number sa mga box. Ang resibo hindi nila vineverify if pareho ba sa nakasulat sa box dahil kung nagveverify sila, hindi sana napunta sa ibang tao yung box ko!!!!!!!

  14. Good day,
    Paano po proseso nito? yung box ba na lalagyan ng items eh dadalhin sa bahay? kabsabay na ng pickup ng item?
    tsaka pinoy ba makakausap dito?mahirap kasi pag korean.hehehe

    1. Hi Mac! Tawag ka at pahatid ka ng box. Paghatid sa ‘yo ipa-schedule mo kung kailan babalikan or pag ready to ship na, tawagan mo uli sila for pick-up. Pinoy ang kausap lagi…
      Kakapadala ko lang uli ng box last July… gamit ang SuperGem and as usual excellent ang service nila!

      1. ah..convinient naman pala..wala extra charge kapag kahit san sa korea ang location mo?
        meron pala ba weight limit yung boxes?

        1. walang weight limit yung boxes… hindi ko alam kung may extra charge eh… best to ask them pero alam ko wala

  15. hello po 🙂
    ano po ba dapat kung gawin kung magpapadala ako ng gift (i.e. cd at usb) sa pilipinas na hindi po dadaan ng customs? Sa iligan city ko po sana ipapadala eh. Maraming salamat po 🙂

    1. Hi Anie! Kung maliit lang ang box, mas mabuti ipadala by post office. Pag malalaki lang yung sa balikbayan box. No choice pero dadaan talaga ng customs yan kasi box eh.

  16. We shipped a box using “Super Gem Express (air & sea cargo) DO NOT USE THIS COMPANY!!!!!!!!!!!!!!!!!!!!!!! We shipped a box from Korea to the Philippines and after it was a week late from the “GUARANTEED” Deliver Date my wife found everything in the box that could be broken was broken. It was shipped from Manila to Ifugao tied to the back of a Jeepney. This site will not let me post pictures but if you want to see them provide me an email and I will send them to you so you can see for yourself. Now the people in Manila are pointing fingers at the people in Korea and NO ONE will take responsibility for the damages. If you would like to see photos of the box and damage please let me know. Please pass the word NOT TO USE THIS COMPANY!!!

    1. NEVER EVER SEND A BOX THROUGH THIS COMPANY!!!!!!!!!!!!!! My box landed to a different person and they don’t want to act for their negligence.

      1. Hi Khristine! I guess iba-iba experience natin. I’ve never had a problem with Supergem, but if I ever had I will certainly post about it here.

    2. I attest to this as well. Nagpa send ako ng box from Korea to Philippines, mostly mga cosmetics inside. Pag open bukas-bukas na yung mga box sa loob, plus may mga tumulo pa. I dont think its from box movement kasi maayos mga seal ng cosmetics sa loob. After a week, dumating yung nawawalang mga gamit tapos they asked me to pay again para sa shipping! Wag kayong magtitiwala dito!

  17. Try Manila Trading, they have a christmas promo from Oct-Dec for 90,000 jumbo box, will only take 2-3 weeks delivery. You can find Kuya Rod at Hyehwa Sunday Market. Reliable and fast.

    1. Hi Olive! I just sent two balikbayan boxes to the Philippines via Supergem last Sunday. I haven’t had any problems with them.

  18. just to follow up my box was picked up Oct 18 box no. 028264 address. ma-054 puguis la trinidad benguet, thank you

  19. nagpadala po ako ng package 1 box thru boxline cargo korea to philippines last aug.16, 2012 hanggang ngaun hindi pa nakarating sa mindanao…sobrang tagal mag sa nov.16,2012.Iwan ko nasaan na box ko.

  20. Hi, good evening!
    I want to send a package to Taguig City, Manila. Yung box po ba idedeliver dito sa tinitirhan ko sa Korea? May extra charge po ba pag dineliver? It will take how many days bago madeliver? Pwede pong pakisend niyo sa email ko ang office address, contact number, at person to contact sa Manila?
    Thank you po.

  21. Hello… I am interested to send package thru supergems. I want to send it to Taguig City, Manila. Sandali lang po ako dito sa Korea so I decided not to get a cellphone here. So the only contact that I could give you is my email address and roaming phone. Ang box po ba ay idedeleliver sa dormitory? Kayo din po ba ang magpi_pick up? Could you please send to my email account your contact number here in Korea, and your office address and contact number in the Philippines? Thank you very much and I’m looking forward to your reply.

      1. ok, got your message, thank you. I’l ask the tel number of our dormitory, then, i’l send it to you in two days. ilang araw po ba bago makarating sa Pinas ang box? And, how much po ba ang regular at jumbo box? Is it ok, kung pakibigay niyo ang exact size ng box para i know what to prepare? Thanks po

        1. i have my number +639175092088. pede po bang jan na lang sila tumawag, bahala na kaming mag-usap sa charge. salamat

  22. The last box i sent went to a different person. Kuya Jay took the box without anything written in there but had the receipt filled up. It has been 65 days and they still cannot fix my problem. I will not ever sent a box through your company again…

  23. Palaisipan pa rin sa akin kung sino ang nagsulat sa box ng pangalan at address. Negligence ng nagreceive ng box. Hindi na mababawi ang mga bagay na may mga sentimental valuepa naman. Ang hirap kitain ng perang ipinambili ng mga laman ng box tapos mawawala lang ng dahil sa NEGLIGENCE ng mga tauhan.

    1. Mas maganda kasi na bago nila pick-up-in ang box eh maayos na lahat. I make sure na nasulatan na ang form at may name ng recipient ang box on four sides bago pa sila dumating.

      1. I used to send boxes to the Philippines through Bagaheng Pinoy while in Seoul many years ago. It took them less than a month to get our boxes delivered. Since I moved to the province I have lost contact with the company. And the last time I heard from a friend wala na daw sila. I started sending boxes again from October last year using Super Gem. The delivery was not fast enough (7 weeks!) In fact the boxes I sent to my sister (each sent two weeks apart) were delivered at the same time. I wish they would deliver fast as promised:)

  24. Good day.
    Medyo marami na ata din bad feedback dito po ah…
    pero siguro maganda din na mas maging maingat tayo bago pa natin ipadala yung box..
    madalas kasi ako dati magbox ng bagahe ng pinsan papunta din abroad..
    pinapatas namin ng maayos ang laman..hanggat maari di namin pinagtatabi ang mga fragile item at usually binabalot namin ng damit o towel yung mga mababasag..o kaya ipiipit namin sa malalambot na kahit ano..
    nakaseal lahat ng caps ng mga bote..nakatape..
    kasi palage sinsabi samin na un nga basta basta lang din naman kasi yan bubuhatin at ikakarga kaya hanggat maari yung box namin eh kahit ihagis hagis eh di mababasag ang laman sa loob..
    tapos every box eh properly labeled, in every side halos…may pangalan para mas madali makita..
    may to and from na address pa..
    at nakabalot ng todo na packaging tape palage.. para extra sure..
    Bottom line siguro eh maging extra ingat na lang din tayo.. kasi di natin alam kung sino sino kamay ang hahawak ng box natin..
    di natin kasi alam kung sino ang maingat at hindi.
    pero syempre mas maganda na maingat lahat na shipping companies…para mas magtiwala sa kanila ang tao..
    Though di ko pa nasubukan year ko pa plano..
    anyway heads up na rin sa supergem..and othe company para naman mas maging kampante kami magpadala sa inyo…

  25. Good morning, inquiring about your bbox from Seoul to Manila. Wll be at Seoul from Dec26 to 28 for holiday, leaving on 29th. Hotel is Riviera Seoul. Will you be able to deliver box on dec27and pick up on dec28? How do i pay and prepare the docs needed? How much for Jumbo and Regular bbox? How many days to arrive Manila? Hooe for soonest reply ,kindly give me Manila contact as well.
    Thank you. Lynette

  26. Tinawagan ng family ko ang office nila sa Davao. Dahil wala pa silang schedule ng delivery. Pinick up nalang namin. Sad but we have no other choice. We had waited long enough:(

  27. Ms. Betchay,
    I’d like to ask if you are still using Supergem to deliver packages to the Philippines. Would you still recommend your readers to use their service? Thank you. 🙂

  28. Hi Ms. Betchay,
    May papadala po ako sa Manila using smaller box. May option po ba na ipadala sya using korea post pero door to door ung delivery sa Manila

    1. Hi Diane! Pwede mo ipadala sa post office using their EMS or Air Parcel service. Sa Pilipinas, kailangan i-pickup kasi may babayaran na tax. Pwede rin ang Fedex or DHL pero medyo mahal nga lang.

      1. Hi Betchay,
        are you a consolidator? if so, does it mean that i can send items to your place and you do the packing for me?
        Then the item will be delivered to me door to door service (meaning I dont have to worry about customs anymore) the item will be delivered to my house.

      2. Ah okay po thanks 🙂 Eto parin po ba yung contact no. nila sa Korea?

        1. tanong ko po ulet pag balik bayan po ba hnd na iipitin ng custom
          kce ung last po nagpadala ate ko inipit kce hnd balik bayan box
          i mean baka po kce may laman na laptop ung balikbayan sa tingin nyu po iipitin kaya yun??
          reply nmn po plz

          1. Usually hindi na… yung brother ko nagpadala ng laptop via EMS from the US to the PHilippines at nagbayad ng 3,000 pesos yung receiver sa Pinas.

          2. Nagpadala ako ng PC at isang laptop sa isang box at dumating naman na walang binayran ang pinagpadalhan ko.

  29. paano po pag magpapadala from Manila to Korea?
    pwede din po ba ito sa super gem? thanks 😀

    1. Bakit walang sagot ito…kailangan ko pa naman.Puwede po bang magpadala feom Manila to south korea? Anong address at telephone number??

  30. Paano po yung payment? Pag nagpick-up na po sila dun din ibibigay? May magpapadala po sana kasi sakin ng box dito sa Pinas and ako po sana yung sasagot ng shipping fee. Parang COD po. Thanks!

  31. Ms. Betchay alam nyo po ba pano contakin ang super gem express dito sa pilipinas.. may tatanong lang ako sana ako. salamat!!!

  32. Allowed po ba ang Korean na magpadala ng package using super jem papuntang pinas? Or Pinoy lng dapat?
    Please help ^^

  33. Hello po..ano po ang website ng supergem?gusto ko po kasi bumili ng phone sa Korea at ipapadala po xa ng student ko. mgkno po pg phone ang ipapadala?thank you po.

      1. Hello po ask ko lang if may nakaschedule po ba sila na shipment or anytime pwede nila ipaship ung package na ipapadala sa pinas?

  34. bakit po yung box ng ate ko wala pa pinadala nya nung jul,14,2013 sa Super gem sept.10 na wala pa din sana makarating yung box para sa amin nmanyun 🙁

  35. Hilda Limbo po name ng ate nasa Mokpo po sya Follow up ko lang po box na pinadala nya pinaghirapan nya punuuin yun hangang ngayon wala pa din help nyo naman po kami yung company nila dito sa pinas ala kami idea lung saan dito bumabagsak yung mga balik bayan box.

  36. Hi! I would like to know if you also offer Korean Shopping Services where I send you payment and purchase some items/products from South Korea and ship them to the Philippines and deliver to our Quezon City Address?
    If this is possible, please send me a message with the instructions on how to avail of this service. Thank you!

  37. Mam,last week po.ngpadala asawa ku sa pinas.nung dumating na po,my 2mawag po sa kpatd ku employee ng united parcel system.grabe po ang bnayarang tax ng kpatd ku now. 1,590.regular box lng po un.

      1. Hi po anu po ba # pwede tawagan dto sa pinas,kc wla pa pi ung box napadla ng ate ko..Tatanung ko lang sana kung kylan darating..

  38. Hi po Mis Betchay,
    anu po kaya pwede tlawagan dto sa phillipines,para malaman kung dumating na po ung box na padla ng ate ko..from korea po un..hingen ko sana ung telephone # at mobile #..kc sabi 3weeks lang darating na hanggang ngaun wla pa po..

  39. Hi mis betchay, hinge pu sana ako ng contact number d2 sa quezon city supergem, landline and cp number tanong ko po sana bakit hindi pa po naidideliver hanggang ngayon un dalawang box na ipinadala ng anak ko from korea, thanks

  40. Hi mis betchay, im jovy hinge pu sana ako ng contact number d2 sa quezon city supergem, landline and cp number tanong ko po sana bakit hindi pa po naidideliver hanggang ngayon un dalawang box na ipinadala ng anak ko from korea, thanks

  41. My 3rd box to be sent to QC is ready to be picked up na..Nabasa ko mga comments dito kinabahan tuloy ako. My first box sent took a month before na deliver sa bahay last April yan. Na perwisyo ako honestly kaka tawag long distance call sa Manila agents nila ang number din kinontak ko to follow up my box. Napa landline man o mobile phone. And then nasundan last july which is actually within 3weeks lng andun na…Sana nga lng itong ipapadala ko ngaun dumating ng matiwasay at wlang dalang kunsimisyon. Sayang nman din ang mga pinaghirapan namin nagppdla Kung mawawa lng. Ang problema lng sa supergem is wether to ask them to get a box sent to ur home or your box picked from your house, they have that reaction delay at minsan they do not give you a straight answer to your concerns like living you uneasy. Pag sinabi mo pa pick up mo na box mo o order ka, they will not answer back ur text or give u a call or reach ur place as talked about. Ikaw ung maiinis minsan mag follow up for their service. Ung mga importante mong lakad pati maaapektuhan kaka hintay sa bahay mo. Same sa mga naghhntay ng balikbayan box mo sa Pinas. Ang mga agents nila minsan WLA sa ayos mag schedule ng delivery Kasi Panay bigay ng date at d nman susulpot sa napag usapan. San nga mas ayusin pa ng supergem ang service nila. Kya ako mgppdla ulit ngaun kc sa 2nd attemp ko,the box arrived right on time and I have the feeling of assurNce that ur box does goes surely straight to ur haus at di nawawala despite sa delayes at inconvenience of delivering. I just hope and pray lahat ng mga nagppdla will get a good and deserving service in return for patronizing Supergem Express!

    1. ho po pwede alam nyo po ba ung contact nila dto sa pinas,hinge po sana ako..kc d pa nila na delever ung box ng ate ko..

  42. Just searching on Google for cheaper ways to send some items to a friend in Seoul. Possible to use Supergem to send a box from Manila to Seoul?

  43. Hi ms betchay pwede po bang malaman kung saan at anung number nmin makokontak ang supergem dito sa pinas wala pa kc ung package na padala ng kapatid ko from korea..plz reply po sana kau salamat…

    1. Hi Rochelle! Tanungin mo yung kapatid mo na ibigay yung number na nasa resibo. May number ang Supergem dun ng office nila sa Manila.

      1. good afternoon po Ms betchay si aldrin po ito s cruise ship po ako ngwowork. pde ko po ba makuna no ng Supergem? salamat po.

  44. Hello po Ms. Betchay! Ask ko lang kung nagdedeliver pa ba ang EMS door to door? I want to order somethings from Korea. Waiting for your reply. Thank you!

    1. Hi Ren! Depende sa post office sa Pilipinas. Minsan ide-deliver nila hangang sa bahay at minsan naman kailangan kunin sa post office (kung kailangan may bayaran)

  45. Pwede po bang malaman kung san po tatawag.. malolos bulacan poh kasi ako.. 1 month na yung box na pinadala sakin wala pa.din poh

    1. HI Sharina! Tanungin mo yung nagpadala ng box na tingnan ang phone number na nakalagay sa resibo niya. Pag nagpadala kasi ng box, binibigyan ng resibo ang nagpadala at may numero ng opisina nila sa Pilipinas.

  46. Hi Ms Betchay I just wanted to know how long does it takes for them to deliver the box? And why dont people just use balikbayan box if they dont get taxed from the customs?

      1. thank you po. Can i get your email po ba? and if ever ask ko po kung pwedeng magorder sa inyo ng mga kpop stuffs like albums, merchandise and other things related to kpop? 🙂

  47. hello Ms Betchay..ask lng po ako about sa box na pinadala ng kapatid namin galing korea until now wla pa rin po kasi..nkalagay doon october 17,2016 mapick up na namin peru november na po ngayon wla pa rin po..pls i need an answer sa concern ko lang po..thank u

  48. Hi Ms Betchay ask ko lang if may alam po kayo na door to door service sa philippines pero yung ilalaman ng box is galing sa inorder ko sa online shop na based sa Korea? kasi madalas EMS or DHL lang pwede sa mga online shops sa Korea pag papuntang Philippines pero nag aallow sila ng local delivery sa Korea.

  49. Hi Ms. Betchay, I accidentally saw your blog upon searching about super gem, although late na po. Do you still ship kpop merch? May I ask your email or can you email me, whichever you prefer po. I already did order na from a korean seller. And I think na mas maganda po kung Pinoy din yung magiging supplier namin. Thank you po. Hope you see this. Godbless

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